Who we are
This website, hotelpulse.in, is operated by Zavtech Solutions (“HotelPulse”, “we”, “us”). This policy explains how we handle personal data collected through this website. It is written to meet India’s Digital Personal Data Protection Act, 2023.
What we collect
When you request a demo or contact us, we collect the details you choose to give us:
- Your name, email address and phone number
- Your property or brand name, current PMS and size of your operation
- Anything you write in your message
We don’t use advertising or analytics trackers on this website, and we don’t set cookies to follow you across other sites.
How we use it
- To respond to your request and arrange a demo
- To send you a quote or information you asked for
- To keep a record of our conversation with you
We don’t sell your personal data, and we don’t use it for unrelated marketing without your consent.
Who we share it with
Only with service providers that help us run this website and respond to you, such as our form delivery service (FormSubmit), email and hosting providers, and only as needed for that purpose.
How long we keep it
We keep enquiry details for as long as needed to respond and follow up, and then for up to 24 months, unless you ask us to delete them sooner.
Your rights
You can ask us to access, correct or delete your personal data, or withdraw your consent, by emailing info@hotelpulse.in. We’ll respond within a reasonable time.
Data in our products
Data that hotels, restaurants and businesses put into HotelPulse, RestroPulse or PeoplePulse belongs to that customer and is handled under our agreement with them, not under this website policy. It is hosted on Amazon Web Services in the India region, or on the customer’s own server, and backed up daily.
How we protect it
Enquiries are sent over encrypted HTTPS connections. Access to the details you share is limited to the people at Zavtech Solutions who need them to respond to you.
Grievance contact
For any privacy concern, contact the Grievance Officer, Zavtech Solutions: email info@hotelpulse.in, phone +91 76001 91093.
Changes
We may update this policy as our products or the law change. The date at the top shows when it last changed.